What we collect
When you fill in the form, we collect your name, phone number, ZIP code, the service you choose and any details you type. When you call, the phone system may record your phone number, the time of the call and any voicemail you leave.
We use Google Analytics and Microsoft Clarity to learn how visitors use the site. Clarity captures clicks, scrolling and page movement as heatmaps and session replays. Form entries are masked, so your typing is not recorded. Both tools set cookies, which you can block in your browser. Microsoft describes its data use at privacy.microsoft.com.
How we use it
We use your details to pass your request to an independent, licensed local plumber who can help, and so that plumber can call or text you about it. We may also use call records to check that requests are handled.
Who we share it with
We share your request with the plumbing business that will contact you about it, and with the service providers that run our phone system, form and website. We do not sell your personal information.
How long we keep it
We keep request and call records only as long as we need them to handle requests and run this service.
Your choices
You can ask us to delete your details at any time. Use the form on the contact page and write "delete my details" in the details box. If a plumber contacts you and you no longer need help, tell them and they will stop.
Changes
We may update this policy. The current version is always on this page.